mobical.me Help for Users
Haven't found what you looking for ? ... Please contact your page organiser for page related queries.
Or try our Help Center or email help@mobical.me for mobical.me related queries.

What is mobical.me

mobical.me is your all-in-one business portal.

mobical.me helps you do business better. SMEs, schools, retailers, clubs and associations can create their own web page in under an hour. Your Page could be an exclusive or open community.
One platform to sell your products or services, plan Events, run fundraising Campaigns and communicate with thousands in minutes. Start sharing your activity – via instant messages, email or sms and on your social networks.

Receive reactions in real time with comments, likes, attendance lists as well as payments. Promote your Page, Shop, Events, Campaigns or News via the mobiCommunity and instantly reach more people.

Sign up

Mobical is an online page communication tool that uses text messaging, email and mobical (app) messages to communicate.

  • Click Get Started
  • Complete your details in the fields provided
  • Note, email address must be unique
  • Enter a Password
  • Click SIGN UP
  • The user will receive a confirmation email

Log in

Mobical views the contacts, address details, mobile and email address as private, therefore nobody except organizers and co organizers can view another contacts’ information.

  • Click Log In
  • Enter your email address
  • Enter your password
  • Click Log In
  • Check the 'keep me signed in' checkbox to remain logged in. Note, this is not recommended if you are using a computer on a public network.

Forgot password

A good practice is to create a unique password and use a combination of words, numbers, symbols, and both upper and lower-case letters.

Ensure your profile is safe by changing your password regularly.

  • Click login
  • Click Forgot Password
  • Enter your email address
  • Click submit
  • You will receive a password reset email
  • Click on the reset password link in the email
  • Enter your email address & new password
  • Confirm new password
  • Click submit
  • The user will receive a confirmation email

User Profile

This page contains a summary of your information and profile picture.

  • On the main menu, click my profile
  • Please note that Mobical views the contacts, address details, mobile and email address as private, therefore nobody except organizers and co organizers can view another contacts’ information.

Once you are an active mobical.me user, you own your profile and only you can edit it.

Edit Profile

If you would like to update your profile picture or edit your details, please follow these simple steps.

  • Click Edit
  • Edit your details
  • Click Save

Introducing mobiPages

All WebPages that are set as Public, Semi public & Semi private will be listed in MobiPages. You may request to follow a page depending on the page privacy setting.

Find page

  • Select industry and browse
  • Type the name of the page
  • Click search

Follow a Page

Search for a page on mobiPages. Filter by page industry or just type in the name of the page. Look out for the follow page button.

Unfollow a Page

  • On the page view
  • Select OPTIONS
  • Select UNFOLLOW
  • Select CONFIRM

Comment on Page

  • On the page view
  • Select COMMENTS
  • Type your comment
  • Attach a document if applicable
  • Click Write Something

How to check a page T & C

  • On the page view
  • Select OPTIONS
  • Select TERMS & CONDITIONS

Sharing a page

  • On the page view
  • Select the SHARE ICON
  • If the page is set as public or semi public you will be able to share the page using the share page icon by selecting one of the 7 options.

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Pinterest
  • Email
  • Whatsapp (app only)

Introducing mobiNews

Stay in the loop by reading the latest news in mobiNews. Browse published messages in your area.

  • mobiNews is a showcase of news in your local area
  • Stay up to date with your favourite pages
  • Share messages with friends and family

Find a message

You can search for a specific message or filter by industry.

Messages Filter

Use the message filter to search by category.

TIP: Want to create your own message? See more...

How to view a message

  • On the page view
  • Select messages

The latest messages created will be displayed first.

After selecting a message you will be able to view a summary and download attachments.

How to share a message

  • On the message view
  • Select the SHARE BUTTON
  • Now select one of the applications to share with

Introducing mobiEvents

Stay in touch with what's happening in your neighborhood. All events that are set as open on Public and Semi-public pages will be listed in mobiEvents.

Find Events

  • Select Region or Country
  • Type in the topic you wish to search for
  • Click search
  • Or filter by event type
  • Choose to view the page or the event

    • Click view page or
    • Click read more
You would need to follow or request to follow the web page before you can add comments or view attachments.

What is RSVP ?

You will no longer be able to accept an event once the RSVP or ‘closed’ date has been reached.

You will receive a reminder 24 hours before the rsvp date.

Event Payment Options

There are two possible ways to pay for an event, cash or online, depending on how the event was set up.

Cash Payment

  • Click ACCEPT
  • Click CONFIRM
  • You will receive an email confirmation. Print this and take along to your event and pay cash at the door.

    Online Payment

  • Click ACCEPT

  • Click CONFIRM

  • Click PAY NOW

You will have 15 minutes to pay for the event. The order will be cancelled when the time has elapsed.

You will be redirected to Payfast website; PayFast is SA’s leading payment gateway offering fast, secure payment processing for businesses. Follow the prompts to secure payment.

Payment processed on Payfast, now what?

You be directed back to the event page and the event will be in a paid status.
You will receive an email confirmation as proof of payment.

If the company is vat registered, the event confirmation email will be an automated invoice.

Event Selection – No cost

  • Click ACCEPT
  • Click CONFIRM

You will receive a confirmation email with your event details.

Print your confirmation email and take it along with you to the event.

Refund policy

Each page on mobical.me has their own terms and conditions. If you need information on refunds, please see the page terms and conditions or contact the organiser

Confirming Attendance

Not sure if your event attendance has been confirmed? All you have to do is log into your mobical.me account or open your app. Navigate to the event and check your event status.

mobical.me is not the organizer of your event. If you have specific questions about the event you're attending (where to park, what to bring, where to sign in, etc.) be sure to contact the event organizer directly.

Do I need to print my ticket?

Print your ticket from the order confirmation email or view in the Mobical.me app on your mobile device.

However, all page organisers will have logs of all attendees, so no need to fret if you’re unable to print.

You can download the Mobical.me app for
iOS
and Android

If you can't find your ticket or are unsure of whether or not you need to print it to attend, be sure to contact the event organizer for more information.

Check the event co-ordinates on your app or on the website.

Can I change my mind?

Yes you can. It’s easy to change your attendance to the event. Just log in to mobical.me, go to the event page. Click change attendance, and then select "Decline". We'll send you and the event organizer an email confirming the cancellation.

How can I see availability online?

Check ticket availability on the event page

Event Comments

Contact the event organizer for any questions by commenting.

  • On the event view
  • Select COMMENTS
  • Type your comment or attach a document
  • Click Send
  • mobical.me is not the organizer of your event. If you have specific questions about the event you're attending (where to park, what to bring, where to sign in, etc.) be sure to contact the event organizer directly by using event comments.

Sharing an event

Sharing an event with family and friends is simple.

If the event is set as public you will be able to share the event using the share event icon by selecting one of the 6 options.

  • On the event view
  • Select the SHARE ICON
  • Choose where to share
  • Now select one of the applications to share with

Introducing mobiPledges

mobiPledges makes it easy to find and support worthy causes in your area.

Browse local pledges

  • Support a worthy cause in your area
  • Safe, secure payment portal
  • Share a pledge with your friends and family

  • On the page view
  • Select Pledges

You can search for a pledge or filter by industry. The latest pledges created will be displayed first.

mobiPledges can raise funds for registered non-profit organisations or for individuals who need donations for a variety of reasons, including medical procedures, sporting opportunities, or for studies. Some pages even create pledges in loving memory of a special person to raise funds for his or her favourite cause.

Find a Pledge

Use the pledge filter to search for specific categories of pledges.

After selecting a pledge you will be able to view a pledge summary and download any attached documents.

  • Select the Pledge
  • Select the option
  • Select Pay now
  • Select Confirm

You will be redirected to Payfast website; PayFast is SA’s leading payment gateway offering fast, secure payment processing for businesses. Follow the prompts to secure payment.

Payment processed on Payfast, now what?

You be directed back to the pledge page and the pledge will be in a paid status.

You will receive an email confirmation as proof of payment.

Pledge Comments

Contact the organizer by leaving feedback via comments.

  • On the Pledge view
  • Select COMMENTS
  • Type your comment
  • Attach a document if applicable
  • Click SEND
  • It’s not recommend to upload attachments larger than 8MB

How to share a pledge

Sharing a pledge with family and friends is simple.

  • On the pledge view
  • Select the SHARE BUTTON
  • Share pledges by selecting any of the 6 options.

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Pinterest
  • Email
  • Whatsapp (mobile only)

Introducing mobiPolls

mobiPolls is a collection of polls or campaigns running in your neighbourhood.

Browse local Polls

  • A collection of local polls - collected from local pages.
  • Your poll results will only be visible to the organiser.
  • Leave comments
  • Share a poll with your friends and family
  • On the page view
  • Select Polls
  • You can search for a poll or filter by industry. The latest poll created will be displayed first.

Find a Poll

Note: Use the poll filter to search for specific categories of polls.

After selecting a poll you will be able to view the poll summary and download any attached documents.

  • Select the Poll
  • Select the option

Can I change my mind?

Yes you can. It’s easy to change your poll selection. Just log in to mobical.me, go to the poll page. Select the poll, and then reselect your option.

Poll closing date?

You will no longer be able to select an option once the ‘closed’ date has been reached.

Poll Comments

Contact the organizer by leaving feedback via comments.

  • On the Poll view
  • Select COMMENTS
  • Type your comment
  • Attach a document if applicable
  • Click SEND
  • It’s not recommend to upload attachments larger than 8MB

How to share a Poll

Sharing a poll with family and friends is simple.

  • On the Poll view
  • Select the SHARE BUTTON
  • Share a poll by selecting any of the 6 options.

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Pinterest
  • Email
  • Whatsapp (mobile only)

Introducing mobiDocs

mobiDocs makes it easy to store and find documents. Browse published docs in your area.

Find Docs

You can search for a file or filter by industry.

Folders Filter

Note: Use the folders filter to search for specific categories of documents.

After selecting a folder you will be able to view a summary and download any documents.

  • To download an attachment select the attachment
  • Then select the download button (Green button)

Folder Comments

Contact the organizer by leaving feedback via comments.

  • On the Folder view
  • Select COMMENTS
  • Type your comment
  • Attach a document if applicable
  • Click Send
  • It’s not recommend to upload attachments larger than 8MB

How to share a Folder

Sharing a folder with family and friends is simple.

  • On the folder view
  • Select the SHARE BUTTON
  • Share folders by selecting any of the 6 options.

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Pinterest
  • Email
  • Whatsapp (mobile only)

Introducing mobiPics

Browse local galleries.

  • Enjoy a visual gallery
  • Downloadable photos from the mobical.me app or your desktop
  • Share the unique album tag with your contacts for easy access.

Find Pics

mobiPics makes it easy to store and find photos. Browse published photos in your area.

  • On the page view
  • Select Albums

The latest albums created will be displayed first.

  • Select the Album

Albums Filter

Note: Use the albums filter to search for specific categories of photos.

After selecting an album you will be able to view an album summary and download any photos.

  • Click on an image to expand the view

Album Comments

Your contacts can give their feedback by using comments.

  • On the album view
  • Select COMMENTS
  • Type your comment
  • Attach a document if applicable
  • Click send
  • Note: It’s not recommend to upload attachments larger than 8MB

How to share an Album

Sharing an album with family and friends is simple.

  • On the Album view
  • Select the SHARE BUTTON
  • Share albums by selecting any of the 6 options..

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Pinterest
  • Email
  • Whatsapp (mobile only)

Introducing mobiMall

Easy online shopping with a wide range of products available in our mobiMall.

  • Secure payment portal
  • Track your order status
  • Instant order status notification and invoicing.

Find products

You can search for a specific product by using the 'Find a product' function.

Products Filter

Note: Use the products filter to search for specific categories of products.

Shops on mobiMall cater for cash only payments as well as online payments.

Online Payments

How to place an order?

  • Browse for any products on the mobiMall and make your selection
  • Select the product range i.e. size, colour etc
  • Increase or decrease your quantity
  • Click the cart icon to ADD TO CART
  • Click the shopping cart icon to checkout or clear

Upon checkout, you will be redirected to the Cart order page. This page will display your order details.

  • Edit order details as required
  • Please remember to complete your delivery address if you’ve chosen delivery
  • Click confirm order
  • Click PAY NOW
  • You will have 15 minutes to pay for the product. The order will be cancelled when the time has elapsed.

    • Click confirm

Note:You will be redirected to Payfast website; PayFast is SA’s leading payment gateway offering fast, secure payment processing for businesses. Follow the prompts to secure payment.

Payment processed on Payfast, now what?

You be directed back to the order page and the order will be in a paid status.

You will receive an email confirmation as proof of payment.

TIP: Want to create your own shop? Checkout

Cash payments

How to place an order?

  • Browse for any products on the mobiMall and make your selection
  • Select the product range i.e. size, colour etc
  • Increase or decrease your quantity
  • Click the cart icon to ADD TO CART
  • Click the shopping cart icon to checkout or clear

Upon checkout, you will be redirected to the Cart order page. This page will display your order details.

  • Edit order details as required
  • Please note the collection address as specified by the organizer
  • Click confirm order
  • Select PAY LATER
  • Click CONFIRM
  • No further action is required, an email will be sent to the organizer, who will prepare you order. You will receive an email once the order is ready for collection

Are all shops vat registered?

Not all shops are vat registered. If they are vat registered, the order confirmation email will be an automated tax invoice, clearly showing the vat number and value.

Can I get a refund?

Each page on mobical.me has their own terms and conditions. If you need information on refunds, please see the page terms and conditions or contact the organiser

Product Comments

Add product reviews or queries by using product comments.

  • On the product view
  • Select COMMENTS
  • Type your comment
  • Attach a document if applicable
  • Click SEND
  • Note: mobical.me is not the organizer of any shops. If you have specific questions about your order, be sure to contact the shop organizer directly by using order comments.

How to share a Product

Sharing a product with family and friends is simple.

  • On the product view
  • Select the SHARE BUTTON
  • Share products by selecting any of the 6 options.

  • Facebook
  • Twitter
  • Google+
  • LinkedIn
  • Pinterest
  • Email
  • Whatsapp (mobile only)